To initiate a custom order, we recommend reaching out to us via email at cakepleasebakeshop@mail.com Please include essential details such as the specific item(s) you are interested in ordering, the desired date of delivery, preferred flavor(s) (if applicable), estimated serving size, any specific theme or color scheme you have in mind, and any inspirational photos you'd like us to consider.

Once we receive your email, we will promptly generate a quote tailored to your requirements and provide it to you. If you have budget constraints or are unsure about the specific elements you'd like to include in your order, we are more than happy to present you with alternative options and suggestions.

Once the details of your order are finalized, you can either visit our store or call us to secure your order by making a 50% deposit. It's important to note that we will only consider your inquiry as an official order once the 50% deposit has been received. This ensures that your order is guaranteed and reserved for you.

I don’t like super sweet, store bought-tasting frosting. How is your frosting made?

At our bakery, we take pride in crafting our buttercream from scratch, made to order. Our buttercream is created using the traditional American style, which entails a delightful blend of butter, sugar, and vanilla in our basic frosting. We intentionally avoid excessive sweetness, as we firmly believe that it detracts from the genuine flavor of the cake. Rest assured, our goal is to provide you with a buttercream that enhances and complements the true essence of our cakes.

If I have a photo of a cake that I love, can you replicate it?

We greatly appreciate it when our customers come prepared with inspiration for their orders. However, as every artist possesses their unique style and skill, we prefer to utilize your inspiration as a guiding influence rather than aiming for an exact replica. Additionally, considering that we often work with varying sizes and materials to accommodate the specific requirements of your order, we may need to make slight modifications to the design to better suit your event. Rest assured, our goal is to create a custom piece that captures the essence of your inspiration while ensuring it harmonizes perfectly with your occasion.

How do I properly transport and store my product/order from your bakery?

When transporting cakes or delicate items, it is crucial to exercise extra caution. To maintain the integrity of our products, we recommend keeping them as flat as possible during transportation. If the item is shelf-stable, it can be stored at room temperature. However, for optimal quality, we suggest consuming our products within 24 hours of purchase.

If any items were refrigerated in our store, it is advisable to continue refrigerating them until you reach your destination, unless you plan to consume them within a couple of hours. Furthermore, it is essential to display all products in a cool area, away from direct heat or sunlight.

When handling cakes, it is important to hold them from the bottom rather than the sides of the box. Carefully place them on the passenger side floor of your car or in the trunk of an SUV or hatchback, avoiding the trunk of a sedan as the slanted seats could potentially damage the cake. Maintain a cool temperature in your car during transport—use the air conditioning on high during hot weather and turn off the heat entirely during colder weather. Additionally, cakes should be shielded from direct heat or sunlight for extended periods.

If you plan to serve the cake within a three-hour window, we suggest leaving it in a cool place for display until serving time. However, if the serving time exceeds three hours, it is advisable to refrigerate the cake upon reaching your destination.

 Do you deliver?

While we do offer delivery services, it's important to note that our availability for deliveries, aside from weddings, is limited due to our small staff. To increase the likelihood of accommodating your delivery request, we kindly ask that you inform us as early as possible. The sooner we are aware of your inquiry, the better we can assess our schedule and make necessary arrangements.

Please be aware that there is a specific fee associated with our delivery services, which is determined based on the distance and time required to reach your venue.

Do you ship your cakes?

While we have a strong desire to ship our exquisite cakes, we regret to inform you that we cannot guarantee they would arrive in their most pristine form. Therefore, we currently offer two options: pick up from our location in San Dimas, California, or delivery within Southern California for a nominal traveling fee. If you require a cake delivery, kindly contact us at cakepleasebakeshop@mail.com, and we will gladly assist you further.